We are a Total Mobility Support Agency for the Greater Wellington Regional Council and have Assessors who are qualified to complete assessments for this scheme.
The Total Mobility scheme is provided throughout New Zealand and is jointly funded by local and central government. The scheme subsidises door-to-door transport for disabled people who cannot independently use regular public transport services, all or some of the time. Total Mobility users receive a 50% discount, up to a maximum of $40 per trip, on eligible trips including wheelchair accessible services.
In Wellington, Total Mobility cards have Snapper cards built in for paying bus fares and already have the Accessibility concession applied.
You may be eligible for Total Mobility if you have a permanent impairment or illness that stops you from undertaking one or more of the following five aspects of a journey by yourself on public transport in a safe and dignified manner:
Whether or not you have access to local public transport in the area that you live or travel to/from is not taken into consideration when determining eligibility.
The assessment usually takes 20-30 minutes and includes the assessor taking a photo of you for printing onto your Total Mobility identification card. You can have the assessment at your own home or at the support agency office. Metlink can also visit hospitals etc. Metlink will write to you within 10 days to advise the outcome of your assessment.
The final decision rests with the Greater Wellington Regional Council.
Well-Able does not receive any funding to complete assessments, so if you choose to be assessed for the Total Mobility Scheme through Well-Able, there is a non-refundable administration fee of $25.00. This covers the administration costs associated with providing this service throughout Kāpiti. This will need to be paid either before or on the day of your assessment. Our assessors can only accept cash, and you will be provided with a receipt.
|Approved operator||Contact number||Wheelchair accessible?|
|Airport & City Shuttles|
Driving Miss Daisy
Freedom Companion Drivers
Hutt & City Taxis
Kiwi Cabs Ltd
Masterton Radio Taxis
Wellington Combined Taxis
|04 977 7406|
0800 948 432
0800 956 956
04 528 2868
04 570 0057
04 389 9999
06 378 2555
06 377 1923
04 296 1111
04 237 6099
04 564 1227
04 384 4444
Your new Total Mobility card will come with instructions and a copy of the Terms and Conditions of Use. Please read these carefully before using your Total Mobility card for the first time.
To use your card
Remember: if you do not give your card to the driver at the start of the trip, you will not get the Total Mobility subsidy and will be charged the full fare.
Yes. Please let the transport operator know you need a wheelchair-accessible vehicle and are a Total Mobility member when booking your transport. Try to book your wheelchair-accessible service in advance wherever possible because evenings and weekends are popular times.
In the Wellington region, Total Mobility cards are also Snapper cards with the accessible concession built in for paying Metlink bus fares. Just like all Snapper cards, money needs to be loaded onto the card to use it for bus fares.
In the Greater Wellington region, the Total Mobility subsidy is 50% of the total fare, up to a maximum of $40.
If the total fare is more than $80 the customer must meet the additional cost and pay this directly to the driver.
Yes. Other regions using electronic cards are:
If you are travelling to the regions below you will need to contact us at least seven days prior to your travel and we will post you vouchers to use. The regions still using paper vouchers are:
No, only you are permitted to use your Total Mobility card. Your caregiver may travel with you but can’t use your card to travel on your behalf, for example to run errands, or for personal travel reasons.
Yes, but remember as the eligible Total Mobility customer you must remain in the vehicle for the entire time that your companion travels.
Please contact Metlink for replacements.
The information provided as part of the eligibility assessment for Total Mobility will be used to establish your eligibility for Total Mobility, it may also be used for statistical and research purposes which will not identify you as an individual. This information may be accessed by employees or representatives of the Greater Wellington Regional Council and your disability support agency (if any). When required for audit purposes, information may be accessed by the agents, employees, contractors or representatives of the New Zealand Transport Agency and their auditors, or any Crown entity performing similar roles.
All personal information will be held securely and protected against loss, unauthorised access or misuse.
If you do not provide the information requested (including an approved identification photograph), you will not be able to register as a member of Total Mobility and you will not be eligible for any subsidy.
Under the Privacy Act 1993 you have the right to access personal information about you held by Greater Wellington Regional Council and your disability support agency for Total Mobility purposes. You are also have the right to request that we correct any information held about you.
You must immediately notify Greater Wellington Regional Council and your disability support agency if any information provided to support your application for Total Mobility changes or if there is any other change of circumstance which may affect your eligibility for Total Mobility.